Tamen Squire (Echo/Vascular) nominated by Amy Mullens. Tamen was nominated for being patient-centered, showing respect, dignity, and compassion, delivering excellence, and being engaged. Amy would like to recognize Tamen for coming in on New Year’s Eve day to perform an ultrasound. A patient presented to the emergency department Saturday evening, and it was suspected they had a DVT (blood clot). Although this study was not considered an emergent study, the upcoming holiday and the fact that the patient recently had surgery posed a problem for treatment unless an ultrasound could be done before the Ultrasound Department would be available the following Monday.

 

Amy writes, “Tamen graciously agreed to accommodate this patient’s need and allowed for a more timely plan of care! Thank you, Tamen!”

Tana Hellwig (Cardiology) nominated by Donna Daws. Tana was nominated for being patient-centered, showing respect, dignity, and compassion, being innovative, delivering excellence, and being engaged. Donna nominated Tana for being the main contributor to the new Valve/INR Clinic in the Cardiology Department. She has been busy contacting patients, introducing herself and the program, and educating patients. Donna says there are patients who struggle with remembering dosing for the medication, Warfarin. Tana offers to have the patient come in for a special visit so she can assist them in filling their medication boxes. 

 

Donna writes, “I have worked with many nurses over the years and Tana stands out both as a co-worker and a patient-centered nurse. She delivers exceptional care and embodies being patient-centered. She is respectful to all providers, co-workers, and patients by continually showing kindness, offering guidance, and remaining calm in the midst of chaotic days.”

Kristine Robinson (FHN Hospice) nominated by Mark Hunziker. Kristine was nominated for being patient-centered, showing respect, dignity, and compassion, being innovative, delivering excellence, and being engaged. Mark writes that he won an FHN PRIDE Award a few months ago for the following situation, and while he humbly accepted the award, he wanted to nominate Kristine as well, because he states, “I did not do it alone.” Kristine is a social worker for the FHN Hospice Team. Over the summer, Hospice was caring for a man in the Freeport area, who did not have an air conditioner.  The man only had a fan in his apartment, and with the upcoming hot temperatures, his apartment would get very warm. Unfortunately, the man did not have funds available to purchase an air conditioner. At first, the man was hesitant to accept any help. However, as temperatures started to rise, he voiced concern to Mark that the heat was starting to bother him. Mark mentioned at the team interdisciplinary meeting that the patient had voiced discomfort over the heat and was now willing to accept help from the team. Mark writes that Kristine then checked into resources and found out the Senior Center could donate an air conditioner, and the air conditioner was installed by the end of the day. 

 

Mark writes, “I do hope that the committee chooses to award the PRIDE Award to Kristine, as there is not an ‘I’ in Team!”

Others nominated this month include Abby Sadler, Ashely Seal, Amanda Paulsen, Jennifer Davison, Christine Pattat, Jan Honeycutt, Meggan Graika, Marcy Babb, Holly Funk, Nicole Crowell, Emily Snyder, Paige Gallentine, Roxanne Hare, Nicole Francke, Jeanette Law, Heather Hawkins, and Amanda McIntosh.

Continue Delivering Excellence: Every Patient, Every Time!  Take PRIDE in what you do at FHN!

Please keep your eyes open for others demonstrating our PRIDE standards and nominate them for PRIDE Champion or our Golden Globe recognition program for leaders!  Be sure to include details in your nomination to ensure their excellence is portrayed as you have witnessed it.  Thank you!